Refund Policy.
Refund Policy.
Refund Policy
Last Updated: 2026
At Ellyra, our priority is to provide an elegant, secure and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, you may request a refund or exchange in accordance with the conditions outlined below.
Return Conditions
Return requests must be made within 7 days of receiving your order.
To be eligible for a return, the product must:
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Be unused and in perfect condition
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Be returned in its original packaging
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Show no signs of damage caused by the customer
Non-Eligible Products
We do not accept returns for products that are:
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Personalised
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On sale or clearance
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Damaged due to misuse
Refunds
Once the return has been approved, the refund will be processed using the same payment method used for the original purchase.
Processing times may vary depending on the bank or payment provider.
Damaged or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately so that we can provide a prompt and appropriate solution.
Contact
For return requests or related enquiries: